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 Table of Contents
Unit 1: Phone InquiriesUnit 2: Drivers, Doormen, and Bellhops Unit 3: Reception Unit 4: Amenities Unit 5: Requests for Services Unit 6: Directions Unit 7: Tour Planning Unit 8: Handling Complaints Unit 9: Restaurant / Bar Unit 10: Business Center / Event Planning Unit 11: Small Talk Unit 12: Paying the Bill Unit 13: Emergencies Unit 14: Job Interviewing |
| Unit 1: Phone Inquiries |
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| Track 1 Picture Dictionary |  |
| Track 2 Scene I | |
| Track 3 Scene II | |
| Track 4 Scene III | |
| Track 5 Listening Practice | |
